Renewals
If you’re an existing customer and want to renew your policy
with us, the process is simple.
You will normally receive your renewal documents about 3 - 4
weeks prior to your renewal date.
We can take your renewal premium over the phone. Even if you
don’t have any details to hand, we can usually find your policy
quickly and easily.
Payment methods
We offer a number of different payment methods to suit you:
- Credit or debit card (excluding Solo and
American Express) - We can take your renewal premium over the phone
by credit or debit card. Even if you don’t have any details to
hand, we can usually find your policy quickly and easily.
- Direct Debit - If you wish to pay by monthly
direct debit (and don’t already) please contact our team who will
be happy to discuss the options available to you.
- Cheque - Alternatively you can send a cheque
to our office address
Important information about your renewal
It is important that we have your correct details so that we can
ensure you have the right cover in place. If your circumstances
change, it is important that you notify us. If your policy is due
for renewal, it is especially important that you notify us of
changes to any ‘material facts’. A material fact is anything that
might influence the premium and terms we offer, or might cause us
to decline to offer cover. Some examples of material facts that you
should notify us of are:
- A significant change in the type of work you do
- An increase in turnover
- Changes to values of equipment the insurance is providing cover
for
- A change of trading status (e.g. becoming a limited
company)
- Any incident that may lead to a claim
- Leaving membership of a professional body
The above list is not exhaustive, and if you have any doubts as
to whether or not a fact is material, you should notify us anyway,
and we will advise whether or not it affects the premium and terms
of your policy.
Existing customers can also refer to the documents section,
which includes policy wording and summary of cover.